Cart is emptyMantique Vault is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit our website or interact with our services.
Information We Collect:
- Personal Information: When you interact with our website or services, we may collect your name, email address, shipping address, billing address, phone number, and payment information. Usage Data: We may automatically collect information about your interactions with our website, such as your IP address, browser type, referring/exit pages, and operating system.
How We Use Your Information:
- Order Processing: We use your information to process your orders, respond to your inquiries, and provide customer support.
- Marketing and Promotions: We may use your email address to send you marketing communications about our products, services, and promotions. You can opt-out of these communications at any time. Analytics: We use usage data to analyze website traffic, improve our services, and personalize your experience.
Disclosure of Your Information:
We may share your personal information with third-party service providers who assist us in operating our website and services, such as payment processors, shipping carriers, and email marketing platforms. These third parties are required to maintain the confidentiality of your information.
Your Rights:
You have the right to:
- Access: Request access to your personal information.
- Rectification: Request rectification of inaccurate or incomplete personal information.
- Erasure: Request erasure of your personal information.
- Restriction: Request restriction of processing of your personal information.
- Object: Object to processing of your personal information.
- Data Portability: Request data portability of your personal information.
Security:
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
Children’s Privacy:
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy:
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting a notice on our website.
Contact Us:
If you have any questions about this Privacy Policy, please contact us at info@mantiquevault.com.
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Refund and Return Policy
Effective Date: September 12, 2024
Eligibility for Returns:
- Items must be returned within 2 days of delivery.
- Items must be in their original condition, unused, and with all tags attached.
- Sale items are final and cannot be returned.
Return Process:
- Contact Us: Email us at info@mantiquevault.com to initiate a return.
- Shipping: You are responsible for the cost of return shipping.
- Refund: Upon receipt of the returned item, we will inspect it and process your refund within 7 business days. Refunds will be issued to the original payment method.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 1 day of delivery. We will provide you with instructions on how to return the item and will process a replacement or refund.